Shipping policy

Any enquiries, please contact our customer service:

Australian customers: 0438748907
kristenchenwork@gmail.com

FREE STANDARD SHIPPING 

Famus Jewellery offers free delivery Australia-wide.

SHIPPING METHODS AND FEES

All orders will be shipped via Australia Post E-parcel, unless we indicate otherwise.

Our standard shipping rates including GST within Australia, except where free shipping or an alternative shipping rate is indicated on an order, are as follows:

  • Free shipping on orders under 3kg.
  • Express shipping: AU$20

We will contact you in relation to freight charges for orders over 3 kg.

All orders delivered by standard shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store. 

UNATTENDED DELIVERIES

We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. Georg Jensen accepts no responsibility whatsoever for any delivery left at an unattended location.

ESTIMATED DELIVERY TIMES

Once your order has been dispatched, you will receive an e-mail with your tracking number so you can monitor the progress of the delivery. We cannot guarantee local delivery conditions and do not provide a guaranteed delivery time at the customer/recipient address.

We will endeavour to deliver your purchase to you promptly, however, all shipments may be subject to delays during peak periods or when shipped to regional areas. Please allow up to 5 extra days during sale periods.

STANDARD SHIPPING TIME

The following standard delivery times within Australia are estimates only:

  • METRO AREAS (Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin, and Hobart): 2 – 8 business days.
  • NON-METRO AREAS: 3 – 10 business days.  

EXPRESS SHIPPING TIME

Express post shipping within Australia is overnight for metropolitan areas and up to 4 days for regional areas as per Australia Post guidelines, however, please allow an extra day for processing and preparation of your order. Most express orders are shipped from our premises the next business day.

STOCK AVAILABILITY

Please be aware that we receive online orders 24 hours a day. Therefore, an item you have selected may become sold out between updates of stock availability on the website and the time of your order.

If an item you have selected has sold out we will attempt to contact you at the email address and telephone numbers provided with your order to advise if and when stock will become available.

We will not be liable for a failure to deliver your order due to circumstances beyond our control, and if we cannot deliver, we will refund your payment.