Refund policy

At Famus Jewellery, we want you to feel confident and satisfied with every purchase. We understand that choosing jewellery online can sometimes be difficult, which is why we aim to make our returns and refund process clear and straightforward. This Refund Policy outlines the conditions and requirements for returning an eligible item, requesting a refund or exchange, and the steps you need to follow to ensure your request is processed smoothly.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time frame

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are new and unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at support@famusjewellery.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

We provide a free, prepaid return label for all approved returns — simply download and print it once your return is approved. No restocking fees apply.

6. Refunds

Refunds are processed within 5 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

8. Contact Information

If you have any questions about your returns, just reach out to us at support@famusjewellery.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.