FAQs | Famus Jewellery

Materials & Care

What type of silver do you use?

Our jewellery is crafted from sterling silver (92.5% pure silver) and copper. Each piece is designed to be durable and long-lasting with proper care. We clearly indicate the silver content on each product page.

How do I care for my silver jewellery?

Silver naturally develops a patina over time, which many find beautiful. To maintain shine, store pieces in a cool, dry place away from moisture and chemicals. Clean gently with a soft cloth. Avoid exposure to harsh soaps, perfumes, and chlorine. For deeper cleaning, use a silver polishing cloth or mild silver cleaner designed for jewellery.

Will my silver jewellery tarnish?

Silver can tarnish when exposed to air and moisture, but this is a natural process and doesn't affect the quality of your piece. Regular wear actually helps prevent tarnishing. Store jewellery in airtight pouches or boxes when not wearing, and avoid storing in humid environments.

Ordering & Shipping

How long does delivery take?

Standard delivery times vary by location. Please check our shipping policy for current timeframes and options. Standard delivery times vary by location within Australia. Please check our shipping policy for current timeframes and options. Tracking information is provided with every order.

Do you offer international shipping?

We currently only ship orders within Australia. All orders will be shipped via Australia Post E‑parcel, unless we indicate otherwise. Our standard shipping rates including GST within Australia, except where complimentary shipping or an alternative shipping rate is indicated on an order, are as follows:

Complimentary standard shipping.
Express shipping: AU$20

All orders delivered by standard shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.

Returns & Exchanges

What is your return policy?

We want you to love your jewellery. Please refer to our full return and refund policy for details on timeframes, conditions, and the return process. Most items can be returned within a specified period if unworn and in original condition.

Can I exchange a piece for a different size?

Exchanges are available where eligible, for example for size changes or unexpected damage incurred during shipping. However, we cannot offer exchanges or refunds on any earrings (for hygienic reasons) or engraved pieces. Please select carefully and feel free to contact us at support@famusjewellery.com should you have any questions prior to purchasing a non-returnable item.

Please contact our team with your order details and the item you'd like to exchange. We'll guide you through the process for eligible exchanges.

Product Information

Are your pieces hypoallergenic?

Sterling silver is generally well-tolerated by most skin types. However, if you have sensitive skin or known metal allergies, we recommend testing a piece on a small area first or consulting with a dermatologist. Some individuals may react to other metals in alloys, so check product descriptions for specific metal content.

Do you offer custom or bespoke pieces?

For custom design inquiries, please contact us directly. We'd love to discuss your vision and explore what's possible.